Friday, November 21, 2008

Let me apologize before hand. This post is not going to be about video games or sports. I need to vent. I don't mean to offend anyone of you work in any of the fields I will be mentioning.

I really hate dealing with warranty companies. The stupid washer broke about two weeks ago. Called the warranty company and they sent someone out about four days later. The guy looked at the washer and said he needed to order a part. He said, it is going to take five to ten days to get here.

That was okay. I could have dealt with that. I called yesterday to see if the part was in yet. Well the stupid people had not ordered the part yet. They said they needed authorization from the warranty company. Do they know how to use a phone? I know that the warranty company probably has a fax machine. They could fax the stupid documents. However, it is apparently company policy to mail the documents. Is it company policy to make customers angry?

I know they have procedures they have to follow. Do these procedures have to take forever? As it is I probably will not have a stinking washer until after Thanksgiving. I hate having to go to laundry mats. GRRR.